Items must be unused, in original condition, and returned with all original packaging and documentation. Proof of purchase from velorath.quest is required for all refund requests.
Return requests must be submitted within 30 calendar days from the date of delivery. Items received after this period may not qualify for a refund.
Customized items, final sale products, and items showing signs of wear or alteration are not eligible for return. Shipping fees are non-refundable unless the return is due to our error.
To initiate a return, contact our support team with your order number and reason for return.
Once approved, you will receive return instructions and shipping details. Unauthorized returns may not be accepted.
Email: [email protected]
Response Time: Within 24–48 business hours
Our team is dedicated to ensuring a smooth and transparent return process for every customer.
We value your trust in VELORATH and aim to make every experience seamless. Reach out to our team and we will guide you through each step with clarity and care.
Contact Support